Return & Refund Policy — House of Gaurisa
Last Updated: [Add Date]
At House of Gaurisa, every piece is carefully quality-checked before it reaches you.
However, if something isn’t right, we’re here to help.
This Return & Refund Policy explains how returns, exchanges, and refunds work for our online store.
1. Eligibility for Returns / Exchange
We accept returns or exchanges only if:
✅ Wrong product received
(Example: incorrect colour, size, or design)
✅ Damaged or defective item received
(Manufacturing defect or transit damage)
✅ Item received in incomplete condition
(Missing charm/stone/etc.)
2. Non-Returnable Items
For hygiene and safety reasons, we do NOT accept returns for:
- Used or worn jewellery
- Earrings (due to hygiene)
- Products without original packaging
- Products damaged due to misuse
- Clearance or sale items
- Custom / personalised items
3. Return Window
You must raise a return or exchange request within 48 hours of receiving your order.
After 48 hours, we cannot accept return requests.
4. How to Request a Return
To initiate a return or exchange:
📧 Email us at:
OR
📱 WhatsApp us:
+91 XXXXXXXXXX
Mention:
- Your Name
- Order Number
- Reason for return
- Clear photos of the product & packaging
Our team will verify and approve the request.
5. Return Process
Once approved:
- We will arrange a reverse pickup through our courier partner (if available in your pincode).
- The product must be unused and in original condition, including:
- Jewellery pouch
- Box
- Invoice
- Tags
If your location is not serviceable for pickup, you may need to courier the product to us manually.
6. Exchange Policy
You may exchange only for:
- The same product
OR - A product of equal or higher value (paying the difference)
Exchanges are approved only after physical quality inspection.
7. Refund Policy
Refunds are issued ONLY in these cases:
- Wrong item received
- Damaged item received
- Manufacturing defect
- Order cancelled before dispatch
- Out-of-stock situations
Refunds are processed to:
- Original payment mode (UPI/Card/Wallet)
OR - Store credit (on request)
⏳ Refund Time
Please allow 5–7 working days after approval.
8. Cancellations
Orders can be cancelled only before dispatch.
Once shipped, we cannot cancel your order.
9. Important Notes
- Products returned in used/damaged condition will not qualify for refund/exchange.
- We reserve the right to approve or reject returns after inspection.
- House of Gaurisa is not responsible for delays caused by logistics partners.
10. Contact Us for Return Help
We’re here to assist you:
📧 support@houseofgaurisa.com
📱 +91 XXXXXXXXXX
📸 @houseofgaurisa
We aim to respond within 24 hours.
